Labelling Code FAQs
Who do I contact if I have a question or complaint
about product labelling?
A dedicated Complaints Handling
Service is provided by AMRA, on behalf of the industry. If you have
a concern about an audio-only recorded music product (including CD,
audio cassette or vinyl record) please contact them on:
Phone: 1800 25 25 47
Fax: (03) 9507-2316
E-mail: complaints@amra.org.au
Postal: AMRA, MBE 148/45 Glenferrie Road, Malvern, VIC 3144
Please include your name, address, daytime phone number, a brief explanation of your complaint and the details of the product you're concerned about (artist name, album/single title and record label).
How will my complaint be handled?
Within 10 days you will be sent a letter confirming that your query has been received and is being reviewed.
Depending on the nature
of your concern, enquiries will be made with the record company, the
retailer, or both. You may also get a phone call, e-mail or letter
asking for further information.
Within 30 days of your initial
contact, you will be advised in writing of the outcome of our investigation,
including details of any follow-up action taken by a retailer or record
company, if appropriate.
If you remain dissatisfied you have the option
of referring the matter to the Code Ombudsman. Details on how to refer
a matter to the Ombudsman are included in correspondence you recieve
from the Complaints Handling Service.
What if I have concerns about a DVD, video cassette or enhanced CD (CD containing a video clip or clips)?
The Recorded Music Labelling Code
of Practice covers audio-only recordings.
If you have concerns about a DVD, video cassette or enhanced CD, then you need to contact the Office of Film & Literature Classification which administers the National Classification Scheme.
For more information visit www.oflc.gov.au. You can also phone them on
(02) 9289-7100 or send a fax to (02) 9289-7101.
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