The following terms and conditions (the Terms of Sale) apply when you purchase goods from the Australian Recording Industry Association Limited (ABN 72 002 692 944) (ARIA) through www.aria.com.au (the Website).
1. Order Acceptance
All orders placed through the Website are subject to acceptance by ARIA. ARIA reserves the right to refuse or cancel any order if the product is unavailable, there is an error in the pricing or product descriptions or the payment cannot be processed or is declined.
If ARIA refuses or cancels an order after the payment has been received by ARIA, then ARIA will provide a full refund of the amount paid for the cancelled order.
2. Pricing and Payment
Prices for products are listed on the Website and are subject to change without notice. Any changes to the price will not affect any orders that have already been paid for in full and accepted by ARIA
3. Shipping and Collection
Orders may only be delivered to an address within Australia or collected from the ARIA office either in person or via a courier. Delivery to addresses outside of Australia is not available.
Once you have selected your shipping/collection option, the shipping cost will be added to your order.
3.1 Domestic Shipping
If you have selected delivery, please allow 5 business days for your order to be processed for shipment. Any shipping and delivery times are estimates only and may vary. ARIA is not responsible for any delays or loss caused by third-party shipping carriers/couriers.
You are responsible for ensuring delivery details are accurate and complete at checkout. Any reshipment due to incorrect or insufficient shipping details are at your expense.
3.2 Collection
If you have selected collection (whether in person or via a courier), orders must be collected within 30 days of notification from ARIA that the order is ready for collection. Collection is available between the hours of 9AM to 4PM AEST on business days (Monday to Friday) from the ARIA office at Level 4, 11-17 Buckingham Street, Surry Hills NSW 2010. Please present your order number and proof of identity at ARIA’s reception.
4. Returns
All orders are final and refunds are not available for change of mind, wrong size or incorrectly purchased items.
Refunds are available if your item is faulty, damaged or inaccurately described. If you believe a product is faulty, damaged or not as described, please contact awards@aria.com.au with your order details and a description of the issue. Please note that print designs and colours can be slightly different to what is displayed online due to technical and device capabilities but ARIA will endeavour to display the product online as close as possible to the actual physical product.
Any product that is worn, washed or otherwise used will not be replaced or refunded. The product must be in its original condition with any tags or labels still attached.
Refunds will be made directly to the original payment method.
Nothing in these Terms of Sale attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. ARIA’s liability for any loss or damage arising in connection with the supply of the product is limited to replacing the product, repairing the product or refunding the amount paid for the product except where ARIA’s liability cannot be lawfully excluded or limited under Australian Consumer Law
5. General
Personal information collected as a part of the process of purchasing the products will be handled in accordance with the Privacy Collection Statement and Privacy Policy.
These Terms of Sale are governed by the laws of New South Wales. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
