General Conditions

Conditions applicable to all Event tickets and attendees

Australian Recording Industry Association Ltd (ABN 72 002 692 944) (ARIA) and its ticketing agency Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) are the sellers of the industry tickets for the 2022 ARIA Awards. These Terms & Conditions relate to the sale of tickets and/or attendance at the 2022 ARIA Awards (the Event). Please read these Terms & Conditions before purchasing or accepting any tickets for the Event. By purchasing or accepting tickets, you and any ticket holders confirm that they have read and agree to these Terms & Conditions and any terms and conditions published by Ticketek on its website (as applicable).

 Digital Tickets

 All tickets for the Event will be digital tickets. Tickets purchased via ARIA or Ticketek will be delivered to ticket purchasers via email/mobile/EzyTicket. Please refer to the Ticketek website for further information about mobile ticket sharing: https://help.ticketek.com.au/hc/en-us/articles/360051130294-Ticket-Sharing-Info-Guide

 Terms and Conditions

1. By purchasing a ticket and/or attending the Event, all ticket holders agree to the Hordern Pavilion’s Conditions of Entry (available at: https://thehordern.com.au/privacypolicy/conditions-of-entry/). Please note that as a part of the venue’s Conditions of Entry, the venue reserves the right to conduct security searches and inspect a ticket holder’s clothing, bags or possessions.
2. All ticket holders and attendees at the Event agree to the comply with the ARIA Behaviour Benchmark (hyperlinked) as published on the ARIA website.
3. Tickets cannot be resold, offered for resale or used for any incentives, promotions, advertising or competitions without the express written permission of ARIA. ARIA may cancel any tickets that breach this condition.
4. Ticket holders aged under 18 years must be accompanied at all times at the Event by their parent or legal guardian who is also an industry ticket holder. Minors may not be able to access or participate in parts of the Event, if such parts of the Event are held in premises where admission is restricted to adults only.
5. ARIA reserves the right to vary or substitute artists that are scheduled to appear at the Event and seating arrangements at the venue.
6. On arrival at the Event and for the purposes of entry into the Event venue, your digital ticket may be exchanged for a wristband. Please look after your wristband and digital ticket. ARIA and Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified and if you provide reasonable notice prior to the Event. You may be charged a reasonable fee for the replacement of lost, damaged or destroyed tickets.
7. If you are issued with a wristband at the Event, you  must leave your wristband on for the duration of the Event. Wristbands that have been removed or damaged are void and will not be accepted. Please also retain your digital ticket for the duration of the Event.
8. All ticket holders agree that the Event will be filmed and that television cameras may at times obstruct your view. As the Event will be filmed: (i) each ticket holder agrees that their likeness, voice and/or image may be photographed or filmed at the Event and ticket holders consent to such photographs and recordings and the ticket holder’s name being used by ARIA and its licensees and news outlets, in any media, world wide and in perpetuity; and (ii) ticket holders must remain in their allocated seats during the filming of the Event to avoid filming interruptions; and (iii) ticket holders must follow the reasonable instructions issued by the ARIA production team, venue staff and security at the Event.
9. Professional cameras and video/audio recording equipment is prohibited. Flash photography is not permitted. Any images or video captured at the Event that are captured with a camera, mobile phone or other wireless device cannot be used for any purpose other than for private and domestic purposes. Ticket holders must not license, sell, publish or otherwise commercially exploit photographs or video captured at the Event.
10. Mobile phones and other telecommunications devices must be on silent during the filming of the Event.
11. Ticket holders must bring approved photographic identification to the Event, particularly if the ticket holder wishes to consume alcohol at the Event.
12. If any ticket holder arrives late to the Event, every effort will be made to allow that person to enter, but it is possible that person may not be admitted until a suitable break in the filming.
13. A ticket holder may be denied entry into, or removed from the Event where ARIA or the Hordern Pavilion has reasonable grounds to do so, including where a ticket holder breaches these Terms & Conditions.
14. The use of illicit substances is prohibited. Please refer to the Hordern Pavilion’s Conditions of Entry in relation to the policy on the use and possession of illicit substances at the Event.
15. A ticket holder will be not entitled to receive a refund if they breach these Terms & Conditions (including to avoid doubt if the ticket holder is denied entry or removed from the venue).
16. Risks: All attendees at the Event acknowledge that there may be risks associated with attending the Event. These risks include (by way of example and without limitation), the risk of contracting COVID-19 or other viruses or ailments which may be transmitted where large numbers of people are in attendance. ARIA and the venue will take all reasonable measures to look after attendees at the Event, but all attendees accept the risks associated with attending the Event. In order to minimise the risks, all attendees must follow the safety protocols in place at the Event and follow all guidance (including public health orders and recommendations) relating to the transmission of COVID-19 and other viruses and communicable diseases. By attending the Event, all Event attendees acknowledge and accept these risks (whether before, during or after the Event) in their personal capacity and on behalf of any accompanying minor.
17. Although all reasonable measures will be undertaken to safeguard attendees at the Event, illness or injury can occur. To the extent permitted by law, ARIA disclaims all liability for any loss, illness, injury or damage to any person or property at the Event.
18. Liability: Unless required by applicable law, ARIA is not responsible or liable for any costs associated with travel, accommodation, loss of enjoyment or any other expenditure incurred by an attendee at the Event, even if such costs arise as a result of the cancellation, postponement/rescheduling or changes to the Event. In circumstances where liability cannot be excluded by law (including the Australian Consumer Law (ACL)), the maximum liability that ARIA will have to an Event ticket holder is the cost of the face value of the ticket purchased. These Terms & Conditions do not exclude, restrict or modify the application of any provision of the ACL, where to do so would either contravene the ACL or cause any part of these conditions to be void. Any provision of these conditions which is invalid must be read down to the minimum extent necessary to achieve its validity or be severed from these conditions without invalidating or affecting the remaining clauses in these conditions.
19. Privacy: By purchasing a ticket to and/or attending the Event, you consent to the collection and use of your personal information by ARIA and Ticketek, and the disclosure of information between ARIA and Ticketek for the purposes of ticketing, Event production and management, Event safety, Event information and Event related surveys. ARIA and Ticketek may from time to time disclose your personal information to third party service providers, for example IT service providers, in order to facilitate the purchase, distribution and administration of the ticket. For tickets purchased via ARIA, please refer to ARIA’s Privacy Collection Statement and ARIA’s Privacy Policy (available at: https://www.aria.com.au/privacy-policy). For tickets purchased via Ticketek, please refer to Ticketek’s Privacy policy (available at: https://premier.ticketek.com.au/Content/buyers/privacy.aspx) and Ticketek’s Collection Statement (available at https://premier.ticketek.com.au/Content/buyers/collectionstatement.aspx) for further information.
20. ARIA may vary these Terms & Conditions at any time by updating them on this weblink and/or the ARIA website. Any variations will only apply to ticket purchases made after these Terms & Conditions have been updated and will not apply retrospectively.

Effective from 6 October 2022